The statement that well-informed colleagues are more motivated than others will not raise many eyebrows. Conversely, it does give food for thought: how do I reach all those less well-informed people who are short of knowledge and information? The intranet should be the ideal place for this. In practice, however, it appears that communicating via this platform is still a major challenge. Becoming aware of this is the first step towards the solution. That sounds like a Japanese philosophy, and it is! How the lean improvement method improves your communication on the intranet and increases customer satisfaction.
Your people are on different frequencies
Communicating effectively. For that, you need at least two parties who talk to each other via the same lighting leader brings smart cities into lifechannel. And where both sides are heard. It doesn’t get any simpler than that. And yet many companies experience this as a major problem. Their people are on different frequencies. So they talk, but don’t hear each other. That’s bad business, where the customer in particular suffers.
Customer Satisfaction
problem should be one central social intranet. One intuitive platform where all colleagues, regardless of department, location, expertise or level, can find each other, and where sharing, liking, responding, adding and adjusting is the most normal thing in the world. Research ( intranet monitor 2014 Entopic ) shows that companies that have an intranet provide more than 92 percent of their employees with access to this digital workplace. The question is: what is the problem? It is not in the access, but search engine optimization united states america in the use. Many people experience their social intranet as something ‘ that they can do without ‘. They have the idea that the intranet is something to use in addition to their daily work. They inmail subject linkedin event also believe that e-mail is the best tool for sharing information and knowledge. The only thing is that not everyone thinks that way.
Generation gap must be bridged
While one study shows that the Dutch are leaders in the use of e-mail (number 1 in Europe), others show that it is mainly the older generation (55+) that sticks to it. While the youth is annoyed by the weekly e-mail overload (in 2014 an average of 96 e-mails per week) and feels much more comfortable with modern social channels such as WhatsApp, the older part of the working population sticks to traditional e-mail. So there is enough communication, it just happens via different channels. If both groups stick to their own vision and preference, they will never meet each other on the social intranet. Something has to change, but who? Or what? To find out, many companies use the lean method.