In the medical field, the information needed to respond to phone calls is often scattered, making it difficult to respond to inquiries immediately. When a patient makes an inquiry, it would be easier to respond if the details specific database by industry were written in the patient’s medical record. However, there are cases where the information is not written in the patient’s medical record, but only in the nurse’s handover notes. Digital transformation tends not to be advanced in the medical field, and information may not be managed centrally. The need to search widely for information is the reason why phone calls take so long.
It may be difficult to get confirmation from the person in charge
A characteristic of the medical field is that it is often difficult to confirm or connect the call to a person in charge regarding inquiries made by phone. Even if you want to ask your doctor first and then get the right answer, the doctor may be in the operating room and you may not be able to contact him or her until several hours later. Even if you are examining the patient, you may have to keep the other person waiting for a long time.
How medical office staff can reduce the hassle of answering the phone
Measures are needed to reduce the burden of telephone response work on medical administration. Here we will introduce ways to reduce the effort required for telephone response.
Introducing a system to streamline telephone response
Telephone response can be made more efficient by introducing a system. In order to reduce the time that medical administration spends on phone calls, it is effective to organize information into a database and make the necessary information immediately accessible. The problem of scattered information can be solved by centrally managing the contents of medical records and handovers. By making it possible to make inquiries to doctors via the system and conveying the contents of phone calls to personnel via 10 essential features for a successful e-commerce website SMS, the time required for both phone response and post-processing can be shortened.
It is also effective to accept reservations aruba business database via online or LINE reservations, or to introduce a chatbot to handle inquiries via chat. Another method is to prepare FAQs so that patients can solve their own questions. If you carefully answer each routine inquiry one by one, the number of phone calls will increase, so create a system that allows you to handle them by means other than telephone.