Microsoft CSP Platform is an important management program that targets Microsoft products and services. It is through it that companies can manage their cloud solution provider! from the acquisition of licenses and support for customers.
Its implementation in companies is whatsapp lead important to acquire broad autonomy! direct management and many other functionalities that will make the corporation grow with scalability.
Want to know more about this solution? Then read the article until the end.
CSP Support
The CSP program support service offers several advantages to companies! mainly because it includes support for incidents and queries two sides of the same war its users. Assistance is provided in cases of billing, subscription issues and, also, consultations regarding installation are provided.
Softline , which offers a cloud solution provider service through Microsoft! offers assertive escalation for major incidents related to Microsoft itself, whether these are new or undocumented issues, code defects or issues related to service availability .
All support services are offered when the customer purchases! their Microsoft products and then goes through the registration process provided by Softline Service Desk System. Below, check out the support levels offered:
Core (primary) service level
Free, startup support and activation support, subscription and hosting management! automated billing and invoice payment services, 8×5 support, contact via email, phone or help desk, corrective support via email, unlimited support requests.
Standard service level : paid, startup support and activation support! subscription and hosting management, automated billing and invoice payment services, 24×7 support, contact via email, phone or help desk, corrective support via email or remote connection, unlimited support requests, quarterly support reports and shared service management.
Premium Service Level (High Standard)
Paid, startup support and activation support, subscription and hosting management, automated sg number and invoice payment services, 24×7 support, contact via email, phone or help desk, corrective support via email, remote connection or site visits, unlimited support requests, support reports made via online dashboard, preventive support once a year and shared service management.