Examples of phone calls depending on the subject
The way medical office staff handle phone calls varies depending on who is calling and what is the purpose of the call. Since there are inquiries from both inside and outside the hospital, it is important to respond flexibly. Here are example sentences for the following four common cases in hospitals.
- Patient reservations and enquiries
- Inquiries from dispensing pharmacies
- Sales from pharmaceutical company MRs
- Inquiry from within the hospital
Medical Administration: XX Department, XX Hospital.
Patient: My skin is swollen and itchy like hives. Can I come in for an appointment today?
Medical Administration: I’m sorry, we are fully booked today. If you wait in the waiting room, we will help you out. We can make an appointment for you tomorrow at 9am. What do you think?
Patient: Can I whatsapp lead make an appointment for tomorrow please?
Medical clerk: Understood. Your name please?
Patient: This is ○○.
Medical office staff: Thank you. You must be Mr./Ms. XX. We have made an appointment for tomorrow, XX/XX, at 9:00. Please bring your health insurance card with you tomorrow. We look forward to seeing you.
Inquiries from dispensing pharmacies
Medical aruba business database Administration: XX Department, XX Hospital.
Pharmacist: Thank you for your help. This is XX from XX Pharmacy. I would like to check the prescription. Can I have Dr. XX take care of it?
Medical office staff: I’m sorry. We are currently accepting outpatients, so we will get back to you. Is that okay?
Pharmacist: Thank you very much.
Medical Administration: Please leave a message regarding the details of the confirmation.
Pharmacist: Thank understanding the different types of social networks you. The inquiry is complicated, so I would like to speak to you directly.
Medical office staff: Understood. May I call you back at this number?
Pharmacist: Yes, thank you very much.
Medical Administration: Understood. XX has taken your call.