At the end of each year, we turn to our customers. Starting 2022 with a 98% for the most important rating. Truly matters—your assessment of our efforts and services throughout the year in our traditional customer satisfaction survey. Each year, we are amazed and humbled by the positive feedback we receive. And we manage to raise the bar a little higher each year.
In 2021, the result is an excellent overall customer singapore phone number library satisfaction rate of 98%. Which is spectacular in any type of customer service company, but in the website hosting industry in particular.
Of course, satisfaction is difficult to quantify, but it’s an indicator that takes into account your assessments of the core pillars of our web hosting services—speed, security, and support—which we continue to strengthen and improve over time.
Here are some of the improvements we’ve implemented and the impact they’ve had on your websites, leading to impressive satisfaction rates across all aspects of our service.
97.7% of customers satisfied with website speed Starting 2022 with a 98%
We’ve always been how to get good lighting in your department’s office known for proactively adopting the latest web speed technologies for the benefit of our clients. In 2021, we once again introduced several new website performance improvements at no additional cost. We started by enabling Google’s industry-leading Brotli image compression algorithm on our servers. Guaranteeing clients website speed gains of 15% to 20% right out of the box.
Additionally
Our new MySQL configuration allowed websites hosted with us to serve more visitors simultaneously, reducing the number of slow website queries by 10 to 20 times. By enabling our unique dynamic caching by default on all hosting plans.
Clients now enjoy up to 5 times faster europe email page load times. These are just a few of the most recent and major improvements we’ve implemented to speed up your websites, improve user experience, conversions, and SEO rankings. In return, you rated our website speed efforts with the highest scores in the history of our year-end customer survey – an outstanding 97.7% site speed satisfaction rate!