can be a challenge review on Google on Google for any croatia phone number library business, regardless of size, because it can cause significant damage to your online reputation and potential for future business.
However, negative reviews on
oogle don’t have to be a disaster for your business. When handled correctly, these reviews can be an opportunity to demonstrate your commitment to customer service and satisfaction. In fact, more than 80% of consumers are likely to choose a business that responds to reviews.
This article will discuss why responding is so important and strategies for handling negative Google reviews.
The impact of negative review
According to research, negative reviews can cause potential customers to turn to your competitors, with one negative review resulting in the loss of approximately 30 potential customers. The negative impact of reviews on customer loss becomes more significant as the number of negative reviews increases.
Why you should respond to negative review
As we mentioned, responding now let’s turn to the topic of leadership to negative reviews can demonstrate your commitment to customer service. As a result, it will improve your online alb directory reputation and help retain customers.