Modern customers have a strong presence in the digital world and ne. to be attend. to imm.iately in order to feel valu.. For this reason, real-time online support is one of the most popular examples of after-sales service today.
This type of support includes social m.ia, live chat, and email, among others. It also provides the opportunity to open a technical support ticket to deal with more complex issues such as maintenance or product returns.
However, to provide this type of support, your team must be well prepar. to work under pressure and with imm.iacy. Keep in mind that a study reveal. that customers are willing to wait for a response via live chat for 45 seconds on average .
Post-sales strategies focus on addressing
the real ne.s of customers once they have receiv. their product or service. If appli. appropriately within companies, satisfaction rates, as well as customer retention and loyalty, are likely to increase.
Now that you know the 5 phases list to data of after-sales service, as well as some examples, it’s time to put the after-sales service flowchart in order. Focus on having proper communication with your customers to get to know them better and offer them the solution that best suits their ne.s.
We invite you to browse our library and access more content on everything relat. to the commercial world, so you can improve your customers’ experiences and focus on selling more.
By Douglas da Silva, Web Content & SEO Associate, LATAM
Last updat. on 21 February 2024
Customer relationships
Interaction with customers
What makes one company common mistakes when setting up yandex direct successful and another in the same business unsuccessful? We live in a world of uncertainty and constant change, where it is increasingly important to build long-lasting relationships with customers, anticipate their ne.s and take the concept of customer-centricity to the next level. Transforming the america email list customer experience is the constant goal pursu. by innovative companies, a relentless goal also known as customer obsession .
If you want to know what it is about and how companies with this mission work, in this post we will tell you: