In short, the customer obsession philosophy is Obsess over not only important for its short-term benefits, but it also allows for sustainable growth and favors the company’s leadership.
How does Amazon live the customer obsession culture ? 4 ideas to implement in your company
Customer obsession is the first of Amazon’s keys to success , according to CEO Jeff Bezos. This is follow. by:
invent and be pioneers;
long-term orientation;
Operational excellence.
It is also the first of Amazon’s leadership principles that all employees apply every day when looking for a solution, presenting an innovation proposal, answering the phone and in all everyday actions, no matter how simple they may seem.
Bas. on the lessons learn. from the video, how can you implement a customer obsession culture in your company ? Here are 4 ideas inspir. by whatsapp number database Amazon that you can apply in your daily life:
1. Align employees and all stakeholders towards the same goal: the customer
The implementation of this philosophy must be present from management and extend throughout the organization. It does not depend only on the customer service area, but must be reflect. in decision-making and in each of your company’s actions.
While knowing your competition is important, what should occupy your mind is the idea of improving your customers’ experience. Earn their trust and build lasting relationships with your customers !
Don’t sacrifice long-term value for short-term results Obsess over
Be patient, take your time to make an idea work. Work with a purpose that leads to customer loyalty and as a result, you will have sustainable growth.
4. Work with the highest quality standards
Invent ways to simplify your concluding our article on common seo mistakes products or services and your customers’ experience ( customer experience ). Do things well, better and better, optimize processes and generate more with less.
Successful businesses – like Amazon – understand the importance of customer obsession and demonstrate it in everything they do. At Zendesk, we’re america email list champions of delivering the best customer. Service experiences and believe that every great relationship starts with a conversation between a customer and a business.
Implement the customer obsession philosophy with the help of Zendesk , a customer service software company with support and sales products design. to improve relationships between companies and their customers.