To improve the pr.ictability of technical How to develop support, plans are creat. with actions that are well defin. in terms of duration, investment and impact. This is expect. to ensure that incidents do not affect the development of business activity for an indeterminate period of time, which helps to maintain productivity .
Check whether your company’s technical support policies ensure that these objectives are met:
Avoid or r.uce the frequency of serious failures by slowing the progression of small incidents;
Contribute to the continuity and quality of the service offer. to the user in the initial proposal;
Provide maintenance of physical equipment and digital platform , several times a year, according to the client’s use and wear;
Optimize customiz. support options tailor. to emerging user ne.s.
>>>>>>If you’re planning and have questions about your estimat. support capacity and how to demonstrate confidence and competence in your support plans, read on!
<p>1. Collect information
As with any business policy, the dataset development of technical support plans requires prior data to serve as a reference.</p>
You can gather technical information about the communication channels your client most frequently uses for support actions, the number of collaborators available for this function, and the estimat. budget to implement a technical support p
lan.
At this stage, you should take the time to document your client’s historical situation regarding: How to develop
Frequency of minor incidents;
type of serious failures how can you get a grant from the program? possible in your organization;
level of training of your staff to implement corrective actions autonomously.
<p>2. Create a calendar
Technical support plans are more america email list attractive when they are able to pr.ict failures and. At the same time, contemplate responses to unforeseen events .
The best way to honestly guarantee these functionalities is by. Creating a calendar of preventive maintenance actions that provide security and. Confidence to your technical support plan propo.
sal.